Our normal delivery times are 2-5 days. Orders placed on weekends are sent on the following Monday at the earliest. We do our best to deliver as quickly as possible but sometimes, due to external circumstances, delays may occur. We therefore do not guarantee delivery to a certain day and always reserve the right for delays. Should there be delays and you have not heard from us, you can contact us at firstname.lastname@example.org
As a customer, you have the right to return a single item or your entire order if you are not satisfied. From the time you receive your order, the right of cancellation applies for 7 days. If the return is sent in after 7 days, an extra fee of SEK 250 is charged.
If you regret your purchase, please let us know at email@example.com. Enter your order number and which item(s) you want to return. We will then send a return shipping document to your email, which you can print out and attach to the bag/package. You then hand the package over to a PostNord agent of your choice. Pack the goods well so that we get them back in the same condition as when you received them
- The product may only be tried on to check its fit, properties and functions. If there are signs of use, the return will not be accepted in full and a reduction in the value of the goods will be applied.
- The item must not have been damaged in any way (therefore remember to package your return properly so that it can handle the carrier's handling).
- That the return is sent within the period of 7 days right of withdrawal.
It can take up to 7 working days from the time the return has arrived for a return to be processed, but of course we do everything we can to process the return faster. Once the return has been processed, we will send out an email confirming this.
Refunds are normally processed within 14 days and at the latest within 30 days of receiving the item. Promo codes are non-refundable.
In order for the return to be correctly registered, it is of great importance that the return is packaged with the correct return slip - which means one order per return slip and package. You do not have to pay anything when you hand in the package to the agent. Deduction for the return postage of 79 SEK takes place automatically when we have received and approved the return.
We would also like to point out that in some cases it may take a few banking days from the time we made the transfer before the money arrives in your account.